Terms of Service
The terms that apply to using our website and platform.
The legal text must be supplied and approved by Y5Media before launch. Below is an outline of what the final document needs to cover — it is not the policy itself.
Agreement and who it’s with
The parties, when the terms apply, and how they are accepted.
The service
What the platform provides, plans, and changes to features.
Acceptable use and anti-spam
Consent requirements for recipient lists, prohibited content, sending limits, and what happens on abuse or high complaint rates.
Customer data
Ownership of contact lists and content, and the data processing terms.
Fees and billing
Quotes, invoicing, payment terms, taxes, and changes to pricing.
Term, suspension and termination
Contract length, renewal, and when either side can suspend or end the service.
Availability and support
Service levels, maintenance, and support channels.
Liability and warranties
Limits of liability, disclaimers and indemnities.
Governing law
Which law applies and where disputes are resolved.